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7. Your landlord

Landlord listening to their views

Landlord listening to their views

Reasons for satisfaction that their landlord listens to their views

Reasons for dissatisfaction that their landlord listens to their views

Landlord keeping them informed

Landlord keeping them informed page two

Reasons for satisfaction with landlord keeping them informed

Reasons for dissatisfaction with landlord keeping them informed

Landlord treating them fairly and with respect

Landlord treating them fairly and with respect - continued

Reasons for agreement: landlord treats them fairly and with respect

Reasons for disagreement: landlord treats them fairly and with respect

Complaints

Complaints - continued

Complaints handling

Complaints handling - continued

Reasons for satisfaction with approach to complaints handling

Reasons for dissatisfaction with approach to complaints handling

8. Communal areas

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