RAPS section for current Landlords

Inspecting your property at the end of a tenancy and making a claim against the damage bond

Once you have issued notice or received notice from your tenants you should contact them to arrange to do a check-out inspection.  At the check-out you should go through the property room by room and note down the outgoing condition of all items listed on the inventory.

During the check-out, in addition to assessing any damage done to the property, it is also a good idea to take meter readings, reclaim keys, make sure the property has been left empty and remind your tenant to make sure that they have settled all utility bills and that they have arranged for the disconnection of services like cable TV and broadband.

You should ensure the document you have used to do the check-out is signed and dated by you and your tenant(s).  You should keep this document then send a copy to the tenant.

If you identify any damage at the property that you would like to claim for on the damage bond once your current tenant vacates, you will need to provide the following within 12 weeks of the tenancy ending:

• A copy of the original inventory if you haven't already provided this.
• A copy of the revised inventory done at the check-out, signed and dated by yourself as the landlord and by the tenant.
• If for some reason the tenant refuses to do a check-out or refuses to sign the outgoing inventory/check-out document you will need to confirm this in writing (please note we would still need you to provide a copy of the outgoing inventory showing the condition of the property signed and dated by yourself).
• Photos (these must show the time and date taken) to evidence any damage you are claiming for.
• Once you have had any required repairs done to the property you will need to send in a completed damage claim form along with copies of receipts/invoices for any work done and/or products purchased.

Once you have had any required repairs done to the property you will need to send in a completed damage claim form along with copies of receipts/invoices for any work done/products purchased.